REFUND & RETURN POLICY – NOVUSORIS

At Novusoris, every piece of fan gear is custom-made just for you. We stand behind the quality of our jerseys and hoodies, but if something isn’t right, we are here to help you get back in the game.

1. Order Amendments & Cancellations (The 12-Hour Rule)

Because our production process starts almost immediately to ensure your gear reaches you quickly, you have a 12-hour window from the time of purchase to request any changes.

  • Within 12 Hours: We can modify your size, color, or shipping address free of charge.

  • After 12 Hours: Your order is already in production and cannot be modified or canceled.

  • Disclaimer: Buyers assume all risks for choosing the wrong style or size. Please double-check our Size Guides before checking out to ensure the perfect fit for game day.

2. Replacement & Quality Guarantee

Every item goes through a rigorous quality control check before leaving our facility. However, if you receive a product with any of the following issues, please email [email protected] with your order number and clear photos of:

  • Blurry, peeling, or off-center prints/embroidery.

  • Items damaged during transit (torn, stained, etc.).

  • The wrong item, size, or team color compared to your original order.

Our Solution: We will send you a replacement item free of charge. In most cases, you won’t even need to return the faulty item.

3. Refund Policy

If a replacement is not preferred and a refund is requested:

  • Full Refunds: Issued for duplicate orders or items not received within 30 days (excluding delays caused by incorrect addresses).

  • Standard Refunds: Processed once the returned item is received and inspected at our warehouse.

  • Method: Refunds are issued to the original payment method only.

  • Timeline: Once approved, please allow 3–5 business days for the credit to appear in your account.

4. How to Return an Item

If our support team requests a formal return:

  • Window: Items must be shipped back within 30 days of delivery.

  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags intact.

  • Shipping Costs: Customers are responsible for paying their own return shipping costs. Original shipping fees are non-refundable.

5. Lost or Undeliverable Orders

  • Lost in Transit: If tracking confirms your order is lost, we will ship a replacement at our expense.

  • Incorrect Address: Novusoris is not responsible for failed deliveries due to incorrect addresses provided by the buyer. Please contact us immediately if you notice an error in your shipping info.

📧 Contact Support

Need help with a return or exchange? Our team is ready to assist:

Thank you for choosing Novusoris—Wear the legacy, own the game! 🏆